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How to Troubleshoot Blue Screen in Windows using WinDBGDebugger

December 22nd, 2009 | Comments | Posted in Featured, How to, Software, Technology, Windows, windows 7 | 157 views |

You must have encountered Blue Screen while using Windows which is also called Blue Screen of Death (BSOD) and the cryptic screen is difficult to comprehend the reasons for appearance of blue screen. You might have got a message as Stop: 0×00000000 error message before flashing off the screen. WinDBGDebugger is a tool that will help you diagnose the problem because of which blue screen occurs and then identify the root cause so that you may fix it.

Follow these steps :

1. The first step is to create a memory dump ( memory dump will only be made if you experience blue screen)

a) Press WinKey+Pause

b)  Click Advanced, and under Start Up and Recovery, select Settings.

c) Uncheck Automatically Restart.

d) Click on the dropdown arrow under Write Debugging Information.

d) Select Small Memory Dump (64 KB) and make sure the output is %SystemRoot%\Minidump.

e)Restart the PC normally, as this will allow the System to error and Blue Screen and then create the          Minidump.

The location of the Minidump files can be found here: C:\WINDOWS\Minidump\Mini000000-01.dmp

To download and install the Windows debugging tools for your version of Windows, visit the Microsoft Debugging Tools Web site.

Setting up and using WinDBG

1. click start-> all programs-> debugging tools for windows and open WinDBG. Select File -> Symbol file path and modify it to suit your situation, then copy and paste it into the box

SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

2. Close the workspace and save the Workspace information. This will lock in the symbol path.

3. Open WinDBG and select File and select Open Crash Dump and then navigate to the minidump file created earlier, highlight it, and select Open.

Click on !analyse -v

You can also use the .exr, .cxr, and .ecxr commands to display the exception and context records. you can use kd> lm tn to get extra information.

Thus this will give you all the information about the problem causing the Blue Screen. This will help diagnose the problem and effectively correct the the problem.


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